Shipping l Return l Refund Policy

SHIPPING POLICY

Processing Time: 

Please note that some of our products are custom-made and will require a processing time of 15 to 20 days before they are shipped.

Shipping Methods: 

Once your order is processed, it will be shipped using our standard shipping methods. Delivery times may vary based on your location.

Tracking Orders: 

You will receive a tracking number via email once your order has been shipped, allowing you to monitor its status.

Delivery Issues: 

If you experience any issues with your delivery or have questions about the shipping process, please contact our customer service team for assistance via Email info@helheleh.com or phone +1-310-388-4881

RETURN POLICY

Timeframe For Returns: 

Customers have 30 days from the date of purchase to initiate a return.

Condition Of Items: 

To qualify for a refund or exchange, items must be unused, in their original packaging with all tags and accessories included. Items that show signs of wear or damage may not be eligible for a refund.

Costs Associated with Returns: 

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent or defective product). A restocking fee of 30% may apply to items returned without prior approval.

* Please do not send your purchase back to the manufacturer*

Refund Process: 

To initiate a return, please contact our customer service team via email info@helheleh.com or phone +1-310-388-4881 within the 30-day window. After receiving instructions, send the item back to the specified address. Refunds will be processed to the original payment method within 7-14 business days after we receive the returned item.

Industry Considerations: 

Please note that certain products, such as personalized items or perishable goods, may not be eligible for return or refund.

Testing and Feedback: 

We are committed to enhancing customer satisfaction. After implementing this policy, we will actively seek feedback to make necessary adjustments. Your input is important to us!